Removes a tag from a communication. This method can also be used to remove a sales tag.

Removes a tag from a communication. This method can also be used to remove a sales tag

Method	unset.tag_communications
Description	Removes a tag from a communication. This method can also be used to remove a sales tag.
Who has access	Agents and clients

Request parameters

Name	Type	Required	Valid values	Description
access_token	string	yes		Session key used to authenticate the request
user_id	number	no		Unique ID of the client user on whose behalf the request is made. Required when an agent makes the request. To retrieve a list of client users, call "get.customer_users".
communication_id	number	no		Unique communication ID. Use this ID to retrieve detailed information with "get.communications_report", "get.chats_report", "get.goals_report", "get.offline_messages_report", or "get.calls_report". Required when communication_ext_id is omitted.
communication_ext_id	string	no		External communication ID. Use this ID to retrieve detailed information with "get.chats_report", "get.offline_messages_report", or "get.calls_report". Required when communication_id is omitted. Ignored when communication_id is provided.
communication_type	enum	yes	chat call goal offline_message	Communication type
tag_id	number	yes		Unique tag ID. Retrieve available tags with "get.tags".

Example request

{
  "jsonrpc":"2.0",
  "id":"number",
  "method":"unset.tag_communications",
  "params":{
    "access_token":"string",
    "user_id":"number",
    "communication_id":"number",
    "communication_type":"enum",
    "tag_id":"number"
  }
}

Example response

{
  "jsonrpc":"2.0",
  "id":"number",
  "result":{
  }
}

List of returned errors

See the "List of errors for unset methods" section.