List of available methods
Calls
| Method | Description |
|---|---|
| "upload.calls" | Uploads calls and call recordings for end-to-end analytics and speech analytics |
| "get.uploaded_calls" | Retrieves information about uploaded calls |
| "get.calls_report" | Retrieves a call session report ("List of calls" > "Calls") |
Offline messages
| Method | Description |
|---|---|
| "upload.offline_messages" | Uploads offline messages |
| "delete.offline_messages" | Deletes an offline message |
| "get.offline_messages_report" | Retrieves an offline message report |
Custom fields for offline messages
| Method | Description |
|---|---|
| "create.offline_message_user_field" | Creates a custom field for offline messages |
| "delete.offline_message_user_field" | Deletes a custom field for offline messages |
| "update.offline_message_user_field" | Updates a custom field for offline messages |
| "get.offline_message_user_fields" | Retrieves custom fields for offline messages |
Chats
| Method | Description |
|---|---|
| "upload.chats" | Uploads chats |
| "delete.chats" | Deletes a chat |
| "get.chats_report" | Retrieves a chat report |
| "get.chat_messages_report" | Retrieves all messages for a chat |
Emails
| Method | Description |
|---|---|
| "upload.emails" | Uploads emails |
Comments on communications
| Method | Description |
|---|---|
| "create.communication_comment" | Adds a comment to a communication |