Unique user identifier of the agent client on behalf of which the request is made (Is required for the agent) To obtain a list of client users, you must use the method "get.customer_users"
limit
number
yes
You cannot request more than 200 lines.
Number of records to return. Default 50.
offset
number
yes
Shift - determines from which record number to return limit records. Default 0.
report_type
enum
yes
call_summary_uis summary_analytics
User report type. Currently only works for report type call_summary_uis and summary_analytics. To get a list of user reports, you must use the "get.reports_list"
date_from
iso8601
yes
YYYY-MM-DD hh:mm:ss
Start date and time of the reporting period. Maximum range: 366 days.
date_till
iso8601
yes
YYYY-MM-DD hh:mm:ss
End date and time of the reporting period.
dimensions
array
yes
Comma-separated list of dimension IDs. To retrieve available dimensions, use getobj.dimensions_tree. Their order determines the hierarchy of the returned tree.
columns
array
yes
Comma-separated list of column IDs. To retrieve available columns, use getobj.columns_tree. Their order determines the order of fields in the response.
Filters used in the report
filters
array
yes
An expression can contain both simple filters and a filter tree.
field
string
Field to filter by. The supported fields are predefined for this method.
operator
enum
Filtering operator. A list of all operators can be obtained in the section "Filtering operators"
value
string
Value for the filtering operator. Optional field; if it is missing, it is considered empty.
Filters applied to columns
filters
array
yes
An expression can contain both simple filters and a filter tree.
field
string
Field to filter by. The supported fields are predefined for this method.
operator
enum
Filtering operator. A list of all operators can be obtained in the section "Filtering operators"
value
string
Value for the filtering operator. Optional field; if it is missing, it is considered empty.
Sorting used in the report
sort
array
no
The sorting used in the report. The logic of construction is similar to "Sorting data"
Row expansion
parent_dimensions_value_ids
array
no
["N","M"]
Select a report line for further expansion. Consists of a sequential list of dimension row identifiers. If not specified, level 1 is returned.
Response parameters
Name
Type
Valid values
Filtering
Sorting
Default response
Description
date_from
iso8601
YYYY-MM-DD hh:mm:ss
yes
yes
Start date and time of the reporting period.
date_till
iso8601
YYYY-MM-DD hh:mm:ss
yes
yes
End date and time of the reporting period.
Array of strings of the requested report
rows
array
yes
Array of strings of the requested report
List of requested dimensions
dimension
array
yes
List of values requested by dimensions
value
string
yes
yes
If there is no data in the requested dimension, Undefined
Name of values requested dimensions
value_id
string
Unique ID of the value branch in the requested dimensions.
List of requested columns
columns
array
yes
yes
List of values of the requested columns in the dimension context