Upload offline messages

Method	upload.offline_messages
Description	Upload offline messages
Who has access	Agent, Customer
Components required to work with the method	Data API, Upload offline messages from an outside system
Maximum number of inquiries per request	500

Required parameters:
- session_id, campaign_id or site_id (if several parameters are stated, the data should be consistent)
- phone or email

Parameters of a request

Title	Type	Required	Valid value	Description
access_token	string	yes		Authentication session key
user_id	number	no		Unique user ID of a customer or an agent who makes request Is mandatory for agent To get a list of customer users you should use the method "get.customer_users"
offline_messages	array	yes		List of offline messages. Maximum 500
date_time	iso8601	no	YYYY-MM-DD hh:mm:ss	Date and time when an inquiry was made. Can't be in the future. Must be later than in a transmitted visitor's session. If the parameter is not given, the time when a call was made will be used
name	string	no		Username
phone	string	no		User phone number in the format E164
email	string	no		Visitor's email
message	string	no		Visitor's message
visitor_session_id	number	no		Unique ID of a visitor's session from CallGear. to get an ID you need to use the method the method JS API CallGear.getSessionId()
campaign_id	number	no		Unique ID of an advertising campaign in CallGear. To get campaign_id you can use the method Data API "get.campaigns"
site_id	number	no		Unique website ID.

JSON request structure

{
    "jsonrpc": "2.0",
    "id": "number",
    "method": "upload.offline_messages",
    "params": {
        "access_token": "string",
        "user_id": "number",
        "offline_messages": [
            {
                "date_time": "iso8601",
                "name": "string",
                "phone": "string",
                "email": "string",
                "message": "string",
                "visitor_session_id": "number",
                "campaign_id": "number",
                "site_id": "number"
            }
        ]
    }
}

JSON reply structure

{
    "jsonrpc": "2.0",
    "id": "number",
    "result": {
        "data": [
            {
                "id": "number"
            }
        ],
        "metadata": "object"
    }
}

List of returning errors

Refer to section "List of errors for methods with the verb upload"